The Practice Success Prescription: Team-Based Veterinary Healthcare Delivery by Drs. Leak. Morris Humphries
Thomas E. Catanzaro, DVM, MHA, FACHE, DACHE
Other Resources
AVMA National Pet Wellness Month, www.npwm.com.
Crucial Conversations, Tools for Talking When Stakes are High, Patterson, Grenny, McMillan, Switzler, McGraw Hill, New York, NY, 2002.
Delta Society (International HAB Information Clearing House), Renton, Washington, 800-869-6898 or www.DeltaSociety.org.
Even Eagles Need a Push, David McNally, Dell Trade Paperback, Bantam -Doubleday - Dell Publishing Group, New York, NY, 1994.
Guidelines for Bond-Centered Practice, Argus Institute, Veterinary Teaching Hospital, Colorado State University, Fort Collins, CO, 2001.
How to Get Your Point Across in 30 Seconds or Less, by Milo O. Frank, Pocket Books, Simon & Schuster, New York, NY, 1986.
Managing From The Heart, by Bracey, Rosenblum, Sanford, Trueblood, Dell Trade Paperback, Bantam - Doubleday - Dell Publishing Group, New York, NY, 1990.
Practitioner's Guide to Pet Behavior Problems, Drs. Wayne L. Hunthausen and Gary M. Landsberg, AAHA Press, Lakewood, CO, 1995 (client handouts also available from AAHA Press).
Promoting the Human-Animal Bond in Veterinary Practice, four chapters and twenty-six appendices for easy implementation of practice programs, by Thomas E. Catanzaro, DVM, MHA, FACHE, Iowa State University Press, Ames, Iowa, 2001.
Standards of Patient Care in a Bond-Centered Practice, VCI® Signature Series Monograph with CD, Veterinary Consulting International® (www.drtomcat.com).
The Perfect Puppy, how to select your dog by its behavior type, Drs. Ben and Lynette Hart, Barnes & Noble Books, New York, NY, 1998.
Veterinary Information Network (VIN) - www.vin.com.
Veterinary Consulting International® - diplomate-led; veterinary-specific; nationwide diversified team; full scope of equine, mixed and/or companion animal services; alternatives for on-site/telephone/e-mail/seminar offerings; diversified team approach; visit www.drtomcat.com; fax:303-277-9888; e-mailCat9800@aol.com;orcall 303-277-9800, in Golden, Colorado.
Veterinary Support Personnel Network (VSPN) - www.vspn.org.
Who Moved My Cheese?, by Spencer Johnson, MD, Putnam Sons, Penguin Putnam Inc., New York, NY, 1998.
Zoned Systems & Schedules in a Multi-doctor Practice, VCI® Signature Series Monograph with CD, Veterinary Consulting International® (www.drtomcat.com).