STAF167-0717: Moving Through the Ranks: Technician to Supervisor
Audio and Text:
The lectures for this course will be presented in a text format. Audio will be used to answer questions and augment the lecture.
Please come prepared to listen.
» Enrollment is closed
Presenter: Kelly Cronin, MBA, BS, RVT, VTS (ECC), PHR
Course Open: July 27, 2017-September 3, 2017
Real Time Sessions (RTS): Thursdays, August 3, 10, 17 and 24, 2017; 9:00-10:30pm EDT (USA)
Course RTS Times in Your Area:
World Clock Converter
Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
*The instructors for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
This
basic course is designed for veterinary technicians and assistants that have been promoted to a management position or would like to pursue management in the future.
VSPN CE Course: Open to veterinary technicians/technologists and support staff.
This course has been RACE approved for veterinary technicians/technologists.(22-29928) This course is approved by the VHMA for CVPM credits. (VHMA program #14-01).
Course Description:
Are you a lead technician or in middle management at your clinic? Do you want to be? Do you have previous management experience? We will be examining the path to become a lead technician, how to manage a team, how to perform human resource functions, how to create a productive clinic culture and how to work with coworkers and upper management. You will be given tools and resources to transition to your role as lead technician easier. You will have the opportunity to learn tips and tricks for the difficult situations that will inevitably come up in the clinic. The class will also give us all an opportunity to brainstorm the situations we have encountered as technical leads.
Week 1 (Real Time Session August 3):
Rise to Leadership and Your Role
Objectives: Upon completion of this session, the participant should be able to
- Identify traits of a veterinary leader
- Understand the routes to entering veterinary leadership and your strengths/weaknesses as a prospective leader
- Understand shift traffic control
Week 2 (Real Time Session August 10):
Creating Your Culture and Your Team
Objectives: Upon completion of this session, the participant should be able to
- Influence clinic culture
- Understand and implement progressive discipline
- Enlist the team, give feedback and understand the WIIFM principle
Week 3 (Real Time Session August 17):
Day-to-Day Operations
Objectives: Upon completion of this session, the participant should be able to
- Learn tips, tricks, dos and don'ts of interviewing
- Create orientation and training programs for their team
- Provide performance reviews for your team
Week 4 (Real Time Session August 24):
Keeping Your Team on Track
Objectives: Upon completion of this session, the participant should be able to
- Understand inventory management techniques
- Learn effect methods of keeping track of team performance
- Weigh scheduling options and implement a staff schedule
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will be a text presentation with audio for questions and answers, please be prepared to listen.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook(s):
There is no required textbook for this course.
About the Presenter:
Kelly Lynn Cronin, MBA, BS, RVT, VTS (ECC), PHR is a twenty five year veteran of the veterinary field. She holds a Veterinary Technician Specialty in emergency and critical care, a Masters of Business Administration and a Professional in Human Resources Certification. She has had the opportunity to lead a variety of veterinary teams in a variety of clinics from large emergency teams to small day practice teams. She is responsible for setting the pricing structure and monitoring pricing for fourteen veterinary hospitals, for leading the hospital group in human resources, staffing, budgeting, contracts, benefits management, inventory and special events. She has consulted on veterinary topics for a variety of hospitals including small animal, mixed practice, specialty and emergency clinics. She has spoken both nationally and internationally on management, marketing, human resources, starting clinics, inventory, emergency and critical care and a wide variety of other topics.
Total CE Credit: 6
Tuition: $126 ($113 early bird special if enrolled by July 13, 2017)
Prices are listed in US dollars.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET on August 3, 2017,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
To Enroll:
» Enrollment is closed
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note:
This course has been approved for continual education units toward CVPM requirements through VHMA.
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
Copyright 2017, Veterinary Information Network, Inc.
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