STAF166-1113: Compassion Fatigue Series: Creating a Healthy Animal-Care Workplace
INSTRUCTOR(S): Katherine Dobbs, RVT, CVPM, PHR
COURSE OPEN: November 27-December 14, 2013
REAL TIME SESSIONS (RTS): Wednesday, December 4, 2013; 8:00pm-10:00pm ET (USA)
Course RTS Times in Your Area:
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Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
*The instructors for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
This intermediate course is designed for all leaders or management team members in veterinary practice or an animal
care facility (shelter/rescue/laboratory/etc.). This may include practice owners, hospital managers, supervisors and more.
The Compassion Fatigue VINgnette specific to the type of animal care (veterinary practice, shelter/rescue, and laboratory)
is a logical recommended precursor for this course, but is not required.
VSPN CE Course:
This course has been submitted for RACE approval for veterinarians and veterinary technicians and has been submitted to VHMA for CVPM credits.
Course Description:
Compassion Fatigue has been called the "cost of caring," and it is costing our practice or facility money!
When we have team members who are suffering from chronic Compassion Fatigue, it may negatively affect the clinic and
infect the overall culture of our practice, clients, and even community. The symptoms of organizational Compassion Fatigue
include many basic management challenges that can affect any business. If your facility is not currently experiencing symptoms
of Compassion Fatigue, it could just be a matter of time. Prevention is possible if the team is monitored and symptoms are
recognized and treated as quickly as possible. Learn how to preserve your healthy workplace or help get on the road to healthier
compassion in this final VINgnette of the Compassion Fatigue Series.
This course consists of one (1) 2-hour Real Time Session, supplemental library materials, interactive message board discussions, and a mandatory end-of-course test.
The instructor places emphasis on Message Board participation as an important component of the learning process.
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will be an audio presentation, please be prepared to listen.
Upon completion of this course, the participant should be able to
- discuss the Laws Governing a Healthy Workplace by Patricia Smith, founder of the Compassion Fatigue Awareness Program.
- analyze your workplace to see if it is a positive or toxic environment.
- outline the symptoms of burnout and organizational Compassion Fatigue and how these directly relate to the staff member and clinic.
- discover why members of management suffer from a distinct level of Compassion Fatigue while they are responsible for helping the practice become more healthy.
- examine suggestions for new policies and processes that can help to prevent or minimize organizational Compassion Fatigue.
- develop a culture of compassion within your practice.
- illustrate self-care methods that employees can apply during their workday to reduce the cumulative effects of burnout and Compassion Fatigue.
- examine the 5 Phases of a care giver's career and how to apply this to a mentorship philosophy in your practice.
- demonstrate what is meant by Critical Incident Debriefing and how applying this protocol can help the team bear the burden of the trauma we are exposed to in veterinary medicine.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook(s):
There is no required textbook for this course.
Recommended Websites:
About the Instructors:
Katherine Dobbs holds credentials as a RVT (Registered Veterinary Technician), CVPM (Certified Veterinary Practice Manager),
and PHR (Professional in Human Resources). She is a Compassion Fatigue specialist, and a Certified Compassion Fatigue Educator.
She has taught and lectured worldwide both in onsite and online venues, and is an accomplished author of books and articles.
Course Outline:
Week 1 (Real Time Session December 4):
Creating a Healthy Animal-Care Workplace
Content:
This VINgnette will focus on Organizational Compassion Fatigue in animal care workplaces including veterinary practices, shelter/rescue facilities, and laboratory/research facilities. We will examine Compassion Fatigue, learn the signs and symptoms, and discuss methods to help heal or prevent Compassion Fatigue from taking hold in your practice. The ultimate goal of this session is to become a more effective and profitable practice.
CE CREDITS: 2
Tuition: $40 ($36 early bird special if enrolled by November 13, 2013)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET Wednesday, December 4, 2013,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 1-800-700-INFO (4636) or email (VIN CE)
CEonVIN@vin.com or (VSPN CE)
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note:
"This course is submitted for approval for (( CREDITS )) continuing education credits in jurisdictions
which recognize AAVSB RACE approval; however participants should be aware that some
boards have limitations on the number of hours accepted in certain categories and/or
restrictions on certain methods of delivery of continuing education."
Call VSPN/VIN CE at 1-800-700-4636 for further information.
(Attendees are encouraged to check with their licensing jurisdiction(s) for
information regarding recognition by their board).
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VIN/VSPN office 1-800-700-INFO (4636)
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VIN/VSPN office at 1-800-700-INFO (4636).
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Nanette R. Walker Smith, MEd, RVT, CVT, LVT
VSPN Content & CE Director
&
Charlotte Waack, CVT, RVT
VSPN CE Coordinator
VSPN CE Services: VSPNCE@vspn.org
1-800-846-0028 or 1-530-756-4881 or direct line to VIN/VSPN from the United Kingdom: 01452226154
Barb Burri (Barb@vspn.org); ext 764 (New Hampshire)
Charlotte Waack (Charlotte@vspn.org); ext 193 (Illinois)
Chris Upchurch (Chris@vspn.org); ext 197 (Florida)
Lisa Kernaghan (Lisa@vspn.org); ext 159 (Arizona)
Nanette Walker Smith (Nanette@vspn.org); ext 187 (Colorado)
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
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