STAF146-1117: Employee Evaluations and Performance Planning
Audio only: The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.

  » Enrollment is closed

Instructor: Heather Howell, LVT, RVT, MBA
Course Open: November 7, 2017-December 1, 2017
Real Time Sessions (RTS): Tuesdays, November 14 and 21, 2017; 9:30pm-11:00pm ET (USA)
Course RTS Times in Your Area: World Clock Converter

Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area.

*The instructors for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.

Level and Prerequisites: This advanced course course is geared toward veterinarians, practice managers, and supervisors to best incorporate practice ethics and atmosphere to utilize evaluations and performance planning for advancement of practice goals and staff development.
VSPN CE Course: Open to veterinarians, veterinary technicians/technologists, support staff, veterinary teams, etc. This course has been RACE for approved (22-31026) for veterinarians and veterinary technicians/technologists. This course has been approved by the VHMA for CVPM credit. (VHMA course #12-20)

Course Description:
This course will explore traditional employee evaluations as well as performance planning. We will discuss formal communication with employees, including the merits and downfalls of traditional employee evaluations. The concepts of performance planning, employee empowerment, goal setting, and dealing with substandard performance will be explored. This course covers those essential skills needed to develop a program within your practice for providing employees feedback regarding their performance and helping them to set goals for achievement.

Week 1 (Real Time Session November 14): Traditional Employee Evaluations
Objectives: Upon completion of this session, the participant should be able to

• Explore traditional employee evaluations
• Assess and compare the benefits and drawbacks of traditional employee evaluations.
• Diferentiate the importance of job expectation clarifications prior to evaluation of performance.
• Relate the connection between job descriptions, training and evaluation/performance planning.
• Consider the desired outcome and stated goals of the feedback system used

Week 2 (Real Time Session November 21): Performance Planning and Goal Setting
Objectives: Upon completion of this session, the participant should be able to

• Explain the importance of real time feedback regarding performance.
• Critique and measure the benefits and drawbacks of performance planning systems
• Discuss goal setting, employee motivation, and employee performance

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course.

*The lecture portion of this course will be an audio presentation, please be prepared to listen.

*To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

Course Materials: Course materials will be available in the course library prior to each Real Time Session.

Required Textbook(s): There is no required textbook for this course.
Recommended Textbooks:

• Catanzaro, T. E. (1998). Building the Successful Veterinary Practice, Innovation and Creativity, Vol 3. Iowa State University Press.
• Catanzaro, T. E. (2010). Staff Performance Planning and Goal Setting. Veterinary Consulting International http://www.drtomcat.com/monographs1.pml
• Kaye, B. & Jordan-Evans, S. (2005). Love �Em or Lose �Em � Getting Good People to Stay (3rd Ed). Berrett-Koehler Publishers. ISBN: 9781576753279

About the Instructor:
Heather Howell is a credentialed veterinary technician in CA and NV. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, and instructor. In addition to teaching continuing education courses, she works as an adjunct professor for a Bachelor of Science Animal Technology program and as a compliance coordinator.

Total CE Credit: 3

Tuition: $63 ($57 early bird special if enrolled by October 24, 2017)
Prices are listed in US dollars.

* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes, enrollment will close at 5pm ET on November 13, 2017, or when the maximum number of participants is reached.
*For more information on how online CE works, see the Participant Resource Center.

To Enroll:
  » Enrollment is closed

1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
3. Each person is individually responsible for his/her own registration. To ensure that all information received is secure and correct, please do not enroll for a course on behalf of another individual.
4. For further assistance call 800-846-0028 ext. 792 or email VSPNCE@vspn.org. Please include the course title, your full name, and contact information in your correspondence.

*Note: "This program (22-31026) has been approved by the AAVSB RACE to offer a total of 3 CE Credits, with a maximum of 3 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of: Category One: Scientific Category Two: Non-Scientific-Clinical Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method of Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements. RACE does not "accredit" or "endorse" or "certify" any program or person, nor does RACE approval validate the content of the program." This course has been approved for continual education units toward CVPM requirements through the VHMA.

Course withdrawal and refund policy: A complete refund of the paid course price will be issued when your withdrawal request is received prior to the listed start date of the course. If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792 to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VSPN office at 800-846-0028 ext. 792.

*For more information on VSPN's upcoming CE courses, check the VSPN Course Catalog.

Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Director

VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357

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