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Team-Based Veterinary Healthcare Delivery
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Table of Contents
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Book Intro
Introduction
Chapter One
Chapter Two
Chapter Three
Chapter Four
Chapter Five
Chapter Six
Chapter Seven
Chapter Eight
Chapter Nine
Chapter Ten
Appendices
Thomas E. Catanzaro, DVM, MHA, FACHE, DACHE
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The Practice Success Prescription: Team-Based Veterinary Healthcare Delivery
Acknowledgments and Personal Notes
Preface
Introduction
Powerful Perseverance by People Like You: The Story of R
The New American Veterinary Practice
Veterinary Practices of the New Millennium
Synergy Model
Peculiarities of Adult Learning
From Then to Now
Barnacle-Style or Change Agent Leadership
Motivation
Evolution of Words and Focus
Teaching the Core Values for Delegation
Powerful Perseverance by People Like You: The Story of B
From Now Into The Future
The Emerging Practice Configurations
Key Mega Study Focus Points
Fiscal Focus Points
Key Human Resource Focus Points
Powerful Perseverance by People Like You: The Story of C
Here and Now -- A Reality Check
Are You An Entrepreneur?
Are You An ARTist?
Normal is as Normal Does
So, Let us Look Internally
Friendships
Develop the Traits of Leadership
Imagination Tempered with Good Sense
Powerful Perseverance by People Like You: The Story of W
Effective Communication and Delicate Dialogues
Moral Reasoning
Ethics Versus Bias
Today's Veterinary View
Moments of Veterinary Truth
The Team Imperfections
Making It Happen
The Bio-Ethics of Pain and Suffering
Bio-Ethics in the New Millennium
Bio-Ethics in General Practice
Bio-Ethics in Referrals
Summary
Powerful Perseverance by People Like You: Story of S
Building Your Practice Team
Build a New Practice Flag for Tomorrow
Productivity and Quality
Rally Around the Flag
Are You an Effective Veterinary Administrator?
Application Concepts
Maintaining the Mission Focus
Strategic Human Resource Management
The Functions of Governance
The New Era for Veterinary Medicine
Controlling the Chaos of Change
Making it Happen for You
Powerful Perseverance by People Like You: the Story of T
Standards of Care
Compliance Versus Standards of Care
We Must Care
Techniques That Enhance
Pet Parenting Versus Compliance Cops
The Bond-Centered Practice
We Must Share the Need
Stages of Learning and the Change Processes Vary
Affordable Pet Care Programs
Human-Animal Bond Programs for a Changing Environment
Or "The Sky Is Falling!" -- The Loss of Vaccine Income
Joining a Bond-Centered Practice Team
Powerful Perseverance by People Like You: The Story of K
Powerful Perseverance by People Like You: The Story of F
Zoned Systems in Veterinary Hospitals
Better Utilization of the Healthcare Team
Team Support by the Medical Records
The Inpatient Nurse Technician
The Outpatient Nurse Technician
High-Density Scheduling Equals Effective Time Management
Seven Principles of Control
Implementing Multi-Tasking (MT
3
) Scheduling
Powerful Perseverance by People Like You: The Story of H
Models and Methods That Drive Breakthrough Performance
Taking the Last First
Ten Steps for Baldrige Criteria Self-Assessment and Action
Six Sigma
Six Sigma Problem Solving Process
Six Themes of Six Sigma
So Where Does Your Practice Stand?
Laying the Foundation
Putting the Model Together
Powerful Perseverance by People Like You: "Never Forget Your Practice Culture."
Practice Growth and Business Operations
Basic Business Needs
The Business of Veterinary Program Planning
Continuous Quality Improvement (CQI)
Break-Even Analysis Factors
Beyond the Routine
The Bond-Centered Practice Revisited
Zoning a Veterinary Hospital
Implementing Meetings for Coordinators and Zones
Implementing Zone Staff Training Sequence
Veterinary Practice Checklist for Self-Assessment
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Appendix L
Appendix M
Appendix N
Appendix O
Appendix P
Appendix Q
Appendix R
Appendix S
Appendix T
Definitions and Jargon
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