Management

Benchmarking as a Tool in Managing a Veterinary Practice Benchmarking
Geoff Little, MVB, MRCVS

Business Training For Veterinary Professionals Business Training
Patricia Callan, MA, BA

Client Compliance: The Key Factor in Providing Exceptional Patient Care Client Compliance
Clayton MacKay, DVM

Communication Tools to Develop Your Activity Communication Tools
Philippe Moreau, DVM, MS, DECVIM-CA, DECVN

Does The Customer Experience Really Matter? Do You Measure It? If Not ... You Will After This Session!Customer Experience
Alison Lambert, BVSc, MRCVS

Empire Building--Expanding Into Companion Animal Practice Empire Building
Brian O'Kane, BComm, FCA, MMII, MBCA

Having Satisfied Customers Is No Longer Good Enough... What You Can Do To Go Beyond Satisfaction Satisfied Customers
Alison Lambert, BVSc, MRCVS

Human Resource Management in Veterinary Practice Human Resource Management
Simon Mac Rory, FCIPD

Marketing Your Business Marketing Your Business
Philippe Moreau, DVM, MS, DECVIM-CA, DECVN

Pricing and Fees in Veterinary Practices Pricing & Fees
Philippe Moreau, DVM, MS, DECVIM-CA, DECVN

Stress in the Veterinary Profession Stress & Veterinary Surgeon
Martina Anne Kinsella

Your Assistant Has Just Quit. What Went Wrong? Managing Professionals Managing Professionals
Geoff Little, MVB, MRCVS