The Practice Success Prescription: Team-Based Veterinary Healthcare Delivery by Drs. Leak. Morris Humphries

The Practice Success Prescription: Team-Based Veterinary Healthcare Delivery

Acknowledgments and Personal Notes

Preface

Introduction

Powerful Perseverance by People Like You: The Story of R

The New American Veterinary Practice

Veterinary Practices of the New Millennium

Synergy Model

Peculiarities of Adult Learning

From Then to Now

Barnacle-Style or Change Agent Leadership

Motivation

Evolution of Words and Focus

Teaching the Core Values for Delegation

Powerful Perseverance by People Like You: The Story of B

From Now Into The Future

The Emerging Practice Configurations

Key Mega Study Focus Points

Fiscal Focus Points

Key Human Resource Focus Points

Powerful Perseverance by People Like You: The Story of C

Here and Now -- A Reality Check

Are You An Entrepreneur?

Are You An ARTist?

Normal is as Normal Does

So, Let us Look Internally

Friendships

Develop the Traits of Leadership

Imagination Tempered with Good Sense

Powerful Perseverance by People Like You: The Story of W

Effective Communication and Delicate Dialogues

Moral Reasoning

Ethics Versus Bias

Today's Veterinary View

Moments of Veterinary Truth

The Team Imperfections

Making It Happen

The Bio-Ethics of Pain and Suffering

Bio-Ethics in the New Millennium

Bio-Ethics in General Practice

Bio-Ethics in Referrals

Summary

Powerful Perseverance by People Like You: Story of S

Building Your Practice Team

Build a New Practice Flag for Tomorrow

Productivity and Quality

Rally Around the Flag

Are You an Effective Veterinary Administrator?

Application Concepts

Maintaining the Mission Focus

Strategic Human Resource Management

The Functions of Governance

The New Era for Veterinary Medicine

Controlling the Chaos of Change

Making it Happen for You

Powerful Perseverance by People Like You: the Story of T

Standards of Care

Compliance Versus Standards of Care

We Must Care

Techniques That Enhance

Pet Parenting Versus Compliance Cops

The Bond-Centered Practice

We Must Share the Need

Stages of Learning and the Change Processes Vary

Affordable Pet Care Programs

Human-Animal Bond Programs for a Changing Environment
Or "The Sky Is Falling!" -- The Loss of Vaccine Income

Joining a Bond-Centered Practice Team

Powerful Perseverance by People Like You: The Story of K

Powerful Perseverance by People Like You: The Story of F

Zoned Systems in Veterinary Hospitals

Better Utilization of the Healthcare Team

Team Support by the Medical Records

The Inpatient Nurse Technician

The Outpatient Nurse Technician

High-Density Scheduling Equals Effective Time Management

Seven Principles of Control

Implementing Multi-Tasking (MT³) Scheduling

Powerful Perseverance by People Like You: The Story of H

Models and Methods That Drive Breakthrough Performance

Taking the Last First

Ten Steps for Baldrige Criteria Self-Assessment and Action

Six Sigma

Six Sigma Problem Solving Process

Six Themes of Six Sigma

So Where Does Your Practice Stand?

Laying the Foundation

Putting the Model Together

Powerful Perseverance by People Like You: "Never Forget Your Practice Culture."

Practice Growth and Business Operations

Basic Business Needs

The Business of Veterinary Program Planning

Continuous Quality Improvement (CQI)

Break-Even Analysis Factors

Beyond the Routine

The Bond-Centered Practice Revisited

Zoning a Veterinary Hospital

Implementing Meetings for Coordinators and Zones

Implementing Zone Staff Training Sequence

Veterinary Practice Checklist for Self-Assessment

Appendix A

Appendix B

Appendix C

Appendix D

Appendix E

Appendix F

Appendix G

Appendix H

Appendix I

Appendix J

Appendix K

Appendix L

Appendix M

Appendix N

Appendix O

Appendix P

Appendix Q

Appendix R

Appendix S

Appendix T

Definitions and Jargon

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