STAF133-0417: Practice Management 101
Text only:
The lectures for this course will be presented in a predominantly text format.
Enrollment is closed
Instructor: Julie Singer, LVT, CVPM
Course Open: April 24, 2017-June 1, 2017
Real Time Sessions (RTS): Mondays, May 1, 8, 15 and 22, 2017; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area:
World Clock Converter
Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
Level and Prerequisites:
This
basic course course is focused toward veterinary technicians, veterinary assistants, and individuals considering a career move into a supervisor position or management role.
VSPN CE Course: Open to VIN and VSPN members.
This course has been submitted for RACE approval for veterinary technicians/technologists.
This course has been approved by the VHMA for CVPM credit.(#10-03)
Course Description:
Are you considering a career move to practice management? Or have you been given a management title and seeking help? Either way, this program is for YOU! The goal of this course is to enable and empower veterinary technicians and assistants in basic practice management principles becoming a more valuable asset to their veterinary team. The course will cover the importance and use of an employee handbook, safety regulations and laws. We will review hospital budgets, inventory control, performance reviews, and goal setting. We will dive into effective team meetings and career development towards practice management. Hop on board! Together, we will elevate your understanding of practice management!
Week 1 (Real Time Session May 1):
Benefits of an Employee Handbook and Laws Governing Small Businesses
Objectives: Upon completion of this session, the participant should be able to
- Summarize the contents of an employee handbook to better understand its contents
- Explain the benefits of having and utilizing an employee handbook
- Outline basic laws governing the workplace
- Recognize the importance of employee confidentiality
- Distinguish between exempt and non-exempt employee status for wage and overtime pay
Week 2 (Real Time Session May 8):
Managing Safety Issues within Veterinary Practices
Objectives: Upon completion of this session, the participant should be able to
- Outline why OSHA was established and how it protects employees
- Identify safety hazards, the importance of safety and how it is everyone�s responsibility
- Identify personal protective equipment within the workplace
- Outline safety training and locate safety resources
- Explain the importance of secondary labeling
- Paraphrase the concept of workman�s compensation insurance
Week 3 (Real Time Session May 15):
Team Meetings and Performance Reviews
Objectives: Upon completion of this session, the participant should be able to
- Outline an agenda and participate in meaningful team meetings
- Recognize the importance of effective communication and benefits of a team meeting
- Outline and engage in meaningful team performance reviews
- Prepare and use supportive feedback
Week 4 (Real Time Session May 22):
Hospital Budgets and Inventory Control
Objectives: Upon completion of this session, the participant should be able to
- Summarize a hospital budget
- Distinguish between the concepts of supply and demand
- Defend inventory control as a cost effective way of directly maintaining overhead
- Extend tools for success to an inventory specialist
- Outline career goals for a supervisor or manager to include becoming a CVPM and/or PHR
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook:
There is no required textbook for this course.
About the Instructors:
Julie Singer, LVT, CVPM. is a 1979 graduate of Houston Community College Veterinary Technology Program, has attended Wharton County Junior College and Houston Community College business courses, and completed the Human Resource Program at Rice University. Julie is an editor and contributor to the Mosby Comprehensive Review for Veterinary Technicians textbook. Julie has lectured for Merck, Intervet, Shirt Sleeve Seminars Management Workshops and has lectured at Wild West Veterinary Conference, Seminars@ Sea, and AVMA Annual Convention and TVMA. She has taught continuing education for Veterinary Support Personnel Network since 2012. Julie is a board moderator for Veterinary Support Personnel Network, member of Veterinary Team Association of Texas, National Association of Veterinary Technicians, Texas Veterinary Medical Association, American Association of Equine Veterinarians, Veterinary Hospital Managers Association, Certified Veterinary Practice Manager�s Association, Society for Human Resource Management and her local Houston Veterinary Practice Manager Association. An LVT since 1979 and CVPM since 2001, she is a practice management consultant and currently manages a large AAHA practice.
Total CE Credit: 6
Tuition: $126 ($113 early bird special if enrolled by April 10, 2017)
Prices are listed in US dollars.
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET on May 1, 2017,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
To Enroll:
Enrollment is closed
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note:
"This program (RACE program number to be determined) has been submitted for approval by the AAVSB RACE
to offer a total of 6 CE Credits, with a maximum of 6 CE Credits being available to any
individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter
categories of: Scientific, Non-Scientific-Practice Management/Professional Development using the delivery method
of Interactive-Distance: (Web-based, Teleconference or Audio-Conference).This approval is valid in jurisdictions
which recognize AAVSB RACE; however, participants are responsible for ascertaining each board�s CE requirements.� This cours has been approved by the VHMA for CVPM credit. (#10-03)
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
Copyright 2017, Veterinary Information Network, Inc.
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