• information derived from human medicine
• information derived from veterinary medicine
• paternalistic care versus relationship centered care
• changes within the profession that require more advanced client communication skills
• facts about dissatisfied clients
• benefits of better client communication for veterinarian, veterinary staff, clients, and patients

• why clients misbehave
• client's intentions versus client's actions
• empathy
• role-modeling negative behavior
• responsibility for emotional reactions
• communication skills for the euthanasia process
• the stages of grief and their impact on communication
• client guilt- what to do with it
• sometimes divorce is necessary

CE HOURS: 2

TUITION:
Member/ $32, Non-Member/$76 by November 23, 2006;
Member/ $35, Non-Member/$84 after November 23, 2006

Required Textbook:
None

Recommended Textbook:
Nonviolent Communication: A Language of Life, 2nd edition - 2003
Marshall B. Rosenberg
Puddledancer Press

TO REGISTER:
  »Enroll now

Or call 1-800-700-INFO (4636) or email CEonVIN@vin.com, and list the course title, your full name, and your preferred method of payment (credit card, check).

For More Information on VIN's Upcoming CE Courses, check out https://www.vin.com/CE/Catalog.htm

Note: "This program has been submitted (but not yet approved) by AAVSB's RACE program for continuing education. Please contact the AAVSB's RACE program at race@aavsb.org should you have any comments/suggestions regarding this program's validity or relevance to the veterinary profession."

(Attendees are encouraged to check with their licensing jurisdiction(s) for information regarding recognition by the board.)

COURSE WITHDRAWAL AND REFUND POLICY: Withdrawal prior to the listed start date of a course entitles the registrant to a complete refund or a credit toward a future VIN CE course, whichever is preferred. Withdrawal within 1 week after the listed start date (i.e. including no more than one real-time session) entitles the registrant to a credit toward any future VIN CE course. (Does not apply to courses with only one real-time session.) After the first real-time session, a registrant may withdraw due to special circumstances and receive prorated credit towards a future VIN course. These requests will be handled on an individual basis. The amount of the prorated credit will be determined based on 65% of the time remaining in the course at the time of withdrawal. It is not possible to withdraw retroactively. Note: To ensure rapid handling of your request for withdrawal, we recommend that you call the VIN office at 1-800-700-INFO.

Debbie Friedler
CE Coordinator
Veterinary Information Network
https://www.vin.com
800-700-4636 (toll free)
530-756-4881 (local)
CEonVIN@vin.com